Privacy Policy

1. Who We Are

Isocraft Truss (Pty) Ltd (Reg. No. 2015/106235/07) is a roof truss manufacturer based at 122 Watt Road, Pretoria Industrial, 0001, Gauteng, South Africa. We are the responsible party for the personal information collected through this website.

2. Information We Collect

We collect the following personal information when you submit an enquiry or quote request:

• Full name
• Company name (optional)
• Phone number
• Email address
• Project details you provide in your enquiry

We do not collect sensitive personal information (as defined in POPIA) and we do not use cookies for tracking purposes.

3. How We Use Your Information

Your personal information is used solely to:

• Respond to your enquiry or quote request
• Provide the services you requested
• Communicate with you about your project

We will not use your information for unsolicited marketing without your explicit consent.

4. Sharing of Information

We do not sell, rent, or share your personal information with third parties, except:

• Formspree: Our web form uses Formspree.io to securely transmit your enquiry to us. Formspree processes data in accordance with their own privacy policy.
• Legal requirements: Where required by South African law or a court order.

5. Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. All data transmitted through this website uses HTTPS encryption.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Enquiry records are typically retained for 3 years.

7. Your Rights Under POPIA

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal obligations)
• Object to the processing of your personal information
• Lodge a complaint with the Information Regulator of South Africa

To exercise any of these rights, contact us at office@isocraft-truss.co.za.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page indicates when it was last revised. Continued use of our website after changes constitutes acceptance of the updated policy.

9. Contact Us

For any privacy-related queries, please contact: